The client had a paper-based process to open small business accounts in North America nationwide - which was error prone and slow due to complex requirements. There was no easy way to track the applications and customer experience was not up to the mark.
EvonSys built a pilot program in 3 months duration. EvonSys helped client to extend the solution based on the client requirements.
With this new solution.,
1. Account opening happens with in 3 day SLA. – No more weeks of waiting
2. All the details are captured electronically, including signatures
3. Branch Banker is guided through the process.
4. Back office has a single repository with all information.
on-boarding solution in three months
As a result, client delight factor has increased - which results in more business.