Seconds to Settle, Weeks to Resolve: The Payment Investigations Paradox
Payments move in seconds. Finding a missing one can still take weeks. Hear how banks are closing that gap with automation, AI and richer ISO 20022 data.
Settles
Resolves
Seconds versus days, or even weeks.
Reserve your seat
Free to attend. Takes under a minute.
Thursday, December 3, 2026 · 11 AM ET/5 PM CET
Why the gap exists, and how to close it
Payments can settle in seconds, yet resolving a missing payment, disputed transaction, or processing exception can still take days, or even weeks. As payment speeds accelerate and expectations rise, this gap exposes a critical challenge: how can banks modernize investigations to keep pace with the movement of money?
Join BAFT and EvonSys to explore the operational bottlenecks behind payment investigations, from fragmented data and manual workflows to complex coordination across institutions. The discussion will examine how automation, AI, and richer ISO 20022 data can help streamline case management, improve visibility, and accelerate resolution while maintaining effective controls.
You will leave with practical insights into reducing operational friction, strengthening customer communication, and building investigation capabilities for an increasingly real-time payments environment.
Date Thursday, December 3, 2026 Time 11 AM ET/5 PM CET Hosted by BAFT and EvonSys Format Live panel discussion
What you will learn
The challenges and operational bottlenecks of modern payment investigations: fragmented data, manual workflows, delayed resolutions, and cross-bank coordination.
How ISO 20022, with richer, structured payment data and greater transparency, improves traceability, reduces information gaps, and accelerates investigations.
How automated case management, intelligent prioritization, AI-assisted analysis, and streamlined exception handling are transforming investigations.
Ways to improve customer experience and efficiency through investigation visibility, proactive customer communication, shorter resolution times, and stronger interbank collaboration.
How to balance innovation, risk, and implementation: governance, auditability, effective controls, practical strategies, and KPIs that measure modernization success.
Transaction banking professionals across payments, operations, investigations, technology, digital transformation, risk, and compliance. This webinar is ideal for financial services leaders seeking to leverage AI, automation, and ISO 20022 to streamline investigations, accelerate resolution, improve operational efficiency, and enhance customer experience.
