How a Global Financial Organization Achieved 30% Higher Productivity with Pega Infinity Upgrade
The Story So Far
One of the world’s largest financial institutions was running a core banking system that processed millions of transactions every day. To keep pace with regulatory demands and customer expectations, the system required a critical upgrade to Pega Infinity. The bank’s priority is to modernize the platform while ensuring continuous availability, with no disruption to mission-critical transaction flows.
What Got in the Way
35,000+ Rule Interdependencies Raising Risk of Breakage
Missed Functionality from Past Upgrades Adding Complexity
Mission-Critical Operations at Risk from Downtime
The EvonSys Approach
Seamless Upgrade with Backward Compatibility
EvonSys worked with the client to design a phased modernization roadmap that maintained full business continuity. A backward compatibility framework was introduced, allowing Pega 6 and Pega 7 applications to run in parallel on a unified database, eliminating the risk of downtime during the upgrade.
The approach also enhanced core capabilities such as Smart Investigate, where rule-driven processes were automated to speed up case handling, reduce manual errors, and strengthen compliance.
How the Story Changed
Complex Pega Upgrade
Delivered in just 9 Months
Near Zero Downtime
Maintained Across Global Operations
Upgrade Approach
Validated for Scalability by Pega Systems
Solutions to grow your business
Zero-Risk Pega Upgrade for Global Bank | EvonSys Case Study
One of the world’s largest financial institutions was running a core banking system that processed millions of transactions every day. To keep pace with regulatory demands and customer expectations, the system required a critical upgrade to Pega Infinity. The bank’s priority is to modernize the platform while ensuring continuous availability, with no disruption to mission-critical transaction flows.
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