Reduce risks by automating rules-driven processes, receipt, parsing, and processing of incoming and outbound correspondences.
Streamline research, payment adjustments, and compensation claim processes for faster resolutions and lower costs.
Tap into viable and practical approaches to circumvent any possible interruptions due to upgrade activities
Leverage our Payment Investigation to bolster straight-through processing (STP) and boost productivity by automating complex and knowledge-intensive payment investigation processes. Process failed payments and inquiries with heightened efficiency by combining case management and integrated research capabilities.
We helped build the Smart Investigate framework with Pega and implemented it in 2004. We have also successfully delivered Smart Investigate and Payment Exceptions to the Top 20 Global Banks.
We possess a workforce of highly skilled and Pega-certified experts. Our Pega roots are so deep that our leaders witnessed the birthing of Pega.
Our latest Smart Investigate upgrade was in Q2 2021 for a leading global bank. We achieved this feat in less than 90 days.
Raise the bar of customer satisfaction with our smooth and seamless payment investigation product.
Reduce implementation cost and timeline by 4-6 weeks and accelerate delivery/go-live.
Business-driven, real-time correspondence templates creation, delivery acceleration and minimize implementation cost.
Optimize outbound correspondence via email. Easy access to email attachments.
We help you bolster straight-through processing (STP) and boost productivity by automating complex and knowledge-intensive payment investigation processes.