Pega Smart Investigate Upgrade Delivers 50% Reduction in Average Investigation Resolution Time
The Story So Far
A leading North American financial institution, which offers retail and corporate banking services, relied heavily on an aging payment investigation system. The system struggled to manage inquiries and failed to keep pace with evolving technology. This created a pressing need for automation in payment investigations.
What Got in the Way
Outdated Investigation System
Limited Messaging Support
Operational Inefficiencies
The EvonSys Approach
Simplifying Payment Exception Handling through Pega Smart Investigate
EvonSys, as a trusted Pega implementation partner, helped the client drive automation in banking operations. This solution delivered advanced SWIFT messaging support and comprehensive investigation features, seamlessly integrating with existing data systems. The solution streamlined workflows, enriched investigations with necessary data, and facilitated communication using modern messaging standards.
How the Story Changed
35% Productivity Growth
with Pega Smart Investigate
50% Faster
Payment Investigation Resolution
Pega SI Solution
Backing Future Digital Transformation Solutions
Solutions to grow your business
Efficient Payment Investigations with Pega Smart Investigate | EvonSys Case Study
A leading North American financial institution, which offers retail and corporate banking services, relied heavily on an aging payment investigation system. The system struggled to manage inquiries and failed to keep pace with evolving technology. This created a pressing need for automation in payment investigations.
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