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Revolutionizing Key Industries

Evonsys is propelling industries into the future, transforming operations and customer experiences with low-code solutions that unlock unprecedented levels of efficiency and innovation.

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Managed IT Support In APAC | MS Certified | MSP & CSP

Make Your Business Processes High Performing & More Secure With Cloud Migration!

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Company

Who we are

Since 2015, Evonsys has harnessed the power of low code to refine global organizations. We've revolutionized sectors from banking to retail with our comprehensive solutions, focusing on risk mitigation, management optimization, and streamlined automation for unrivaled efficiency.

Insights

Stop Losing Time, Money, and Customers

to Broken Payment Investigations

EvonSys brings industry insights, deep domain expertise and Smart Investigate
knowledge to help you optimize your investigations processes.

Talk to Our Experts

EvonSys Legacy in Pega Smart Investigate

EvonSys Legacy in Pega Smart Investigate
The Original Innovators
The experts who built Smart Investigate now lead its transformation into the Agentic era.
Global SI Implementation Leader
Delivering Smart Investigate success for leading banks across the world.
Co-Developers of SI Agentic Automation
Partnered in building the next-gen, GenAI-powered investigation platform.
First Global Implementer of SI AA
Leading multiple Agentic Automation implementations with launches planned in 2026.
Early Access, Proven Delivery
Clients gain innovation advantage, strategic guidance, and faster time-to-value.

Smart Capabilities That Drive Efficiency

EvonSys brings these capabilities to life through domain-tuned frameworks, accelerators, and hands-on implementation expertise

Automated Case Handling

Automation streamlines investigations end-to-end for faster, cleaner resolutions.

AI-Powered Investigations

GenAI insights help teams resolve cases faster with smarter, contextual guidance.

Global Format Support

Native compatibility with SWIFT Case Manager and ISO 20022, ensuring cross-border consistency.

Real-Time
Dashboards

Get instant visibility across payments, trade, and FX channels.

Email & Message Parsing

Converts unstructured communication into actionable investigation cases.

Client Self-
Service

Pega Smart Investigate empowers users to resolve issues independently.

Redefining Investigations for the Agentic Era

Upgrading to Agentic Automation is a journey that demands precision and expertise.
With years of implementation experience, EvonSys ensures every upgrade delivers
tangible business outcomes.

Upgrade to Agentic Automation for Smarter Payment Investigations

Smart Investigate Agentic Automation helps you

  • Ensure compliance with emerging industry standards.
  • Triage faster with guided steps and structured data.
  • Eliminate back-and-forth work with one case and one source of truth.
  • Generate the right response the first time, every time.
  • Prove compliance with an audit trail that builds itself.

Migrating From Classic to Agentic: Here’s What Gets Better

EvonSys has successfully guided multiple global banks through the Smart Investigate upgrade journey.
Our coexistence and phased migration models make the shift to Agentic Automation seamless.

Shorter Cycles

Guided workflows and cleaner queues cut rework and delays.

Less Manual Effort

Built-in resolution steps replace macros and manual fixes.

Lower Maintenance

Standardized patterns reduce costs and simplify upgrades.

Stronger Compliance

Cleaner evidence binders and audit-ready lineage.

Smoother Transition

Proven coexistence models enable phased, low-risk migration.

Real-Time Insights

Dashboards and analytics deliver real-time visibility.

Proven Results with Measurable Impact

EvonSys implementations consistently deliver measurable outcomes

90% +

 Automation

Most cases resolved without manual effort

70%

Faster Investigations

Cuts resolution time from days to hours

50%

Lower Costs

Reduces manual effort and compliance overhead

100%

Audit-Ready

Ensures complete traceability and compliance

Higher Customer Satisfaction

Enables smoother, delay-free resolutions

Why EvonSys for Smart Investigate

As the team behind Smart Investigate, we know every layer and how to make
your transition to Agentic Automation seamless.

Built by the Original Minds

Led by the original creators of Pega Smart Investigate, ensuring deep technical alignment and future-ready design.

Deep Domain Expertise

Our specialists bring decades of BFSI experience with hands-on success across global banks.

Bridge from Classic to AA

Move from Classic to Agentic Automation with proven models that reduce risk and speed up value delivery.

Defined Approach

Our methodologies, accelerators, and utilities reduce project timelines, enhance accuracy, and optimize outcomes.

Innovation that Leads

EvonSys actively shapes payment investigation standards in partnership with SWIFT, ISO, and the Pega community.

Trusted Partner for Global Banks

Trusted by leading banks for large-scale Smart Investigate transformations driven by continuous innovation.

Our Proven Implementation Approach

Our implementation approach ensures every Smart Investigate
deployment is fast, stable, and future-ready

Discovery & Design

Deep-dive workshops and process mapping aligned to your organization’s specific workflows.

Accelerated Build

Pre-built EvonSys accelerators reduce configuration time and improve quality.

Smooth Transition

Coexistence models and automated testing ensure business continuity during migration.

User Enablement

Structured training and user adoption programs drive early value realization.

Continuous Optimization

Ongoing enhancements and GenAI-driven analytics improve efficiency over time.

EvonSys – Proven Pega Smart Investigate Implementation Approach

What Our Clients Say

Hear how global banks are transforming payment
investigations with Pega Smart Investigate
implemented by EvonSys.

Success Stories

How a Global Bank Cut Payment Delays by 50% and Optimized Efficiency

Download Case Study

Achieving 35% Efficiency Gains and Cutting Resolution Times in Half for Payment Investigations with Pega Smart Investigate

Download Case Study

Resource Library

What’s Changing in Payment Investigations
and What Banks Need to Consider

Read More
Talk to Our Experts
EvonSys is a global leader in low-code solutions and a certified PEGA partner with over 400 employees, major Fortune 100 clients, and operations across 4 continents.

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EvonSys is a global leader, certified Pega partner, and the fastest growing next-gen advocate of digital transformation through low code solutions.