The client, a global financial institution, faced critical inefficiencies in cross-border FX investigations. Manual handling of inward credit breaks on nostro accounts and case creation left room for errors. The client chose Pega Smart Investigate to streamline its operation.

The project involved revamping the PRPC platform to simplify the investigation process. Our team automated inward nostro credit breaks, introduced a dedicated FX workbasket for critical cases, and integrated email inquiry automation to reduce reliance on manual case creation.
The client, a global financial institution, faced critical inefficiencies in cross-border FX investigations. Manual handling of inward credit breaks on nostro accounts and case creation left room for errors. The client chose Pega Smart Investigate to streamline its operation.