EvonSys Helps Transform a Global Bank’s Cross-Border FX Investigations with Pega Smart Investigate

The Story So Far

The client, a global financial institution, faced critical inefficiencies in cross-border FX investigations. Manual handling of inward credit breaks on nostro accounts and case creation left room for errors. The client chose Pega Smart Investigate to streamline its operation.

Automating FX & Nostro Investigations with Pega Smart Investigate

What Got in the Way

Ineffective Case Routing

Limited Case Visibility

High Volume of Manual Inquiries

The EvonSys Approach

Streamlining Cross-Border FX Investigations

The project involved revamping the PRPC platform to simplify the investigation process. Our team automated inward nostro credit breaks, introduced a dedicated FX workbasket for critical cases, and integrated email inquiry automation to reduce reliance on manual case creation.

How the Story Changed

Reduced Case Processing Time

by Automating Key Processes

Integrated Payment SOR Search APIs

Unified Investigation View

Improved Accuracy and Consistency

Elimination of Manual Errors

Solutions to grow your business

Achieve Unparalleled Time-To-Value

  • Rapidly deliver applications that the business needs.
  • Facilitate faster decision making among cross-functional teams working in tandem.

Reinvent Development

  • Stay Agile and respond quickly to evolving business and customer needs.

Build More at Scale

  • Design solutions that are easy to scale on cloud-native architecture.
  • Create a variety of solutions ranging from process automation apps to mission-critical systems modernization without incurring high costs.

Pega Smart Investigate: Automating FX & Nostro Investigations | EvonSys

The client, a global financial institution, faced critical inefficiencies in cross-border FX investigations. Manual handling of inward credit breaks on nostro accounts and case creation left room for errors. The client chose Pega Smart Investigate to streamline its operation.

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