Services
How a Global Bank Transformed High-Volume Email Processing with Low-Code Automation
The Story So Far
A surge in customer emails quickly overwhelmed one of the bank’s core service teams, turning a short-term spike into an ongoing bottleneck. Manual sorting and authentication slowed responses, impacting service quality. To restore speed and strengthen security, the bank implemented a low-code automation solution that streamlined email processing and improved responsiveness across operations.
What Got in the Way Core Challenge
Unmanaged Workload
Connectivity Gaps
Case Tracking
The EvonSys Approach Solution Strategy
EvonSys leveraged Pega’s low-code capabilities and Pega Intelligent Virtual Assistant to automate e-mail handling, routing, and client notifications while integrating secure authentication systems. The solution streamlined communication workflows, reduced manual effort, and improved response speed across departments.
How the Story Changed (Business Outcome)
Increased Employee Productivity
Streamlined Manual Workflows
Faster E-mail Turnaround
Accelerated Response Cycles
Improved Customer Experience
Timely Automated Updates
Solutions to grow your business
Pega Intelligent Virtual Assistant | Automated Email Query Processing
A surge in customer emails quickly overwhelmed one of the bank’s core service teams, turning a short-term spike into an ongoing bottleneck. Manual sorting and authentication slowed responses, impacting service quality. To restore speed and strengthen security, the bank implemented a low-code automation solution that streamlined email processing and improved responsiveness across operations.
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