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Who we are

Since 2015, Evonsys has harnessed the power of low code to refine global organizations. We've revolutionized sectors from banking to retail with our comprehensive solutions, focusing on risk mitigation, management optimization, and streamlined automation for unrivaled efficiency.

Insights

Simplify Payment Investigations
While Staying on Top of ISO 20022 CBPR+ And
Domestic Schemes

Reduce investigation cycle times and eliminate swivel-chair workflows with
unified case orchestration, MT/MX correlation, and audit-ready controls.
Download Brochure

The World of E&I is Changing. 

Are you Ready? 

For 40+ years, payment investigations have followed a similar path.  

Now, with ISO 20022, Swift Case Orchestrator and Stop and Recall, all this is about to change.

  • Bilateral investigations between banks will shift to smart, routed investigations via a tracker. 
  • Stop and Recall requests will also intercept payments before completion. 
  • Messaging standards will evolve from unstructured MT199s to structured and code-driven MX messages. 
  • A unified business rulebook will replace current bilateral practices to determine the next steps and SLAs. 
  • Investigations will be resolved in minutes or hours instead of days, reducing operational costs and improving the customer experience.

...all  of this will separate leaders from adopters.
‍
The potential to be on the right side of that change is real, but only if you decide to move now.

The Fragmented E&I Operational Challenges
You Face Every Day

Financial institutions have invested heavily in their payments processing capabilities
with high STP rates and low friction. But exception and investigation handling still struggles with inefficiencies and manual work.

Reliance on free-text
emails or MT199’s for investigations

Bifurcated processing for MT and MX messages, or no support for MX at all

Manual re-keying across Swift, Fedwire, internal payment hubs & CRM tools

Incomplete traceability across UETR, GPI, TRN, and IMAD references

Disconnected workflows for Stop & Recall, RFIs, and returns processing

Minimal audit visibility into actions, timelines, and control points

Lengthy processes and
SLA breaches

Heavy reliance on manual investigation expertise, hindering scalability

How TracEI Works

How EvonSys TracEI Works

How TracEI Transforms E&I Operations

TracEI streamlines payment exception workflows by unifying MT/MX, Fedwire ISO, domestic
schemes, emails, and alerts into one workspace for end-to-end visibility.

Automated
Case Intake

Automatically creates cases from SWIFT messages, Fedwire messages, RFIs, and internal triggers. Extracts key data including UETR, TRN, and IMAD references, standardizes data, and highlights gaps for review, helping teams avoid manual re-entry and process delays.

ISO 20022 &
CBPR+ Compliant

Interprets structured MX formats and validates payloads against CBPR+ and domestic ISO 20022 requirements. Supports native MT and MX messages as well as MT199 inflow translations during the MT-MX coexistence period.

Swift Case Orchestrator
Ready 

Integrates with Swift Case Orchestrator for direct interbank case exchange, faster investigations, and readiness for post-2026 exception management.

Stop & Recall
Automation

Automates Stop & Recall flows for inbound payments by stopping an inflight payment or requesting debit authority for a completed payment. Supports both bilateral cancellation requests in the interim alongside stop and recall, while enforcing stop and recall processes from the November 2026 cutover date.

Rule-Driven
Routing

Configure the routing rules to meet your specific needs, enabling routing by urgency, rail, currency, customer segment or other factors. SLA countdowns, escalation triggers, and workload views help teams resolve faster with controlled prioritization.

End-to-End
Traceability

Links key references like UETR and GPI into one clear timeline to track payments and prevent duplicate cases.

Operational
Insight

Dashboards showcase aging, queues, and throughput. Root-cause tagging highlights recurring issues for targeted process improvement.

Built for
Scale

Delivers automation, compliance rigor, and traceability without disrupting core systems — accelerating exception resolution and strengthening control posture.

Governed
Controls

Four-eye/six-eye checks, RBAC, SSO, and immutable logs ensure controlled resolutions and regulator-ready audit trails.

What This Means for Your Team

For Payment Operations Teams

Achieve SLA adherence, shorten training ramps, and standardize investigations across every payment rail. Stay ahead of ISO 20022 and Swift Case Manager deadlines while cutting case costs and giving customers clear answers in hours instead of days.

For AML, CTF, and Sanctions Operations Teams

Clear backlogs, minimize false positives, and lift investigator productivity while staying exam‑ready. Create an auditable, policy‑aligned investigation trail, speed up SAR/STR filing, and give your team a modern workspace that simplifies complex AML work.

For Fraud and Risk Management Teams

Improve case routing, eliminate duplicate alerts, and link related events so you see fraud patterns before they escalate. Match the pace of ISO 20022 and strengthen risk management by handling high‑risk cases systematically and not as one‑off fires to fight.

For Payments Clearing and Cash Management Teams

Reduce ISO migration and investigation overheads while giving businesses fast, confident answers on high‑value payments. Shorten average resolution times, avoid asking customers for the same information twice, and use investigation data to protect fee income and win renewals.

For IT Teams

Simplify integrations, reinforce data security and reasonably predict costs with an enterprise-grade investigations platform that can go-live as little as six-weeks and scale with you supporting your new volumes, new rails and new regulations without a new re-build.

From Setup
to Success in Weeks

Most platforms promise fast deployment but deliver complexity and delays. Global banks trust Pega-powered investigation platforms to handle millions of cases across multiple countries. At EvonSys we've spent decades successfully implementing and supporting E&I solutions for financial investigations. We chose the Pega Launchpad platform as the most effective way to deliver The TracEI promise: enterprise-grade power for banks who need speed, reliability, and compliance without the enterprise price-tag.

Week 1–2

Environment setup, connection to SWIFT MT/MX, Fedwire, email channels, and identity systems (SSO/RBAC). Standard templates and queues are activated.

Week 2–3

Configuration of exception types, thresholds, routing logic, and approval rules. Enable dashboards, audit logs, and reporting.

Week 3–4

Integration and UAT. Link GPI and SwiftRef. Test high-volume case flows and verify controls and audit checkpoints.

Week 4–5

Pilot rollout with real traffic, SLA monitoring, root-cause tagging, and operational feedback loops.

Week 5–6

Full go-live with automated case creation, structured workflows, audit trace, queues, and real-time dashboards across teams.

Experience
Future-Ready Payment Investigations with TracEI 

As Swift payment investigation standards evolve, your platform must keep pace. TracEI is built to ensure you meet both today's requirements and tomorrow's mandates, effortlessly.

Swift Case Orchestrator:
Timeline to 2027 

Nov 2024

Early adoption opens — start orchestrating cases using ISO 20022 structures (optional).

Nov 2025+

Transition period — support for MT message in-flow translation to ease migration.

Nov 2027

Mandatory compliance — all exception and investigation cases must use ISO 20022. Legacy MT messaging retired.

Stop & Recall: Faster Adoption,
Greater Control

Nov 2024

Early access - optional participation available now.

Nov 2026

Mandatory adoption - all payment cancellations must use Stop & Recall. Bilateral cancellations discontinued. 

TracEI: One Platform, Comprehensive Coverage 

TracEI supports both Swift services and standards simultaneously while also continuing to support MT messages during the coexistence period for exception messages, and other sources of payment investigations as well - all with built in audit trails and compliance controls.

Contact Us

Industry Insights

Stay ahead of evolving payment investigation standards, compliance requirements, and operational transformation in banking. Dive into expert guidance, practical frameworks, and industry research from our team. 

What’s Changing in Payment Investigations — and What Banks
Need to Consider

Modernizing Payment Investigations: A Practical Path to Faster and Smarter Resolutions

Choosing the Right E&I
Approach: What Banks
Should Consider

Explore Our Blog Library

Deep Dives &
Solution Intelligence

Go beyond surface insights with our expert
research and product deep dives.

Brochure

A complete overview of TracEI’s architecture, deployment options, and measurable business impact. 

Download Brochure

Demos & Sneak Peeks

Go beyond surface insights with our expert research and product deep diWatch short,
engaging videos that showcase TracEI’s features and capabilities in action.ves.

Take Action Today

Prepare your team for upcoming SWIFT standards and deadlines related to E&I with TracEI, while simplifying compliance, accelerating case resolution, and strengthening customer trust.

Take Action Today
EvonSys is a global leader in low-code solutions and a certified PEGA partner with over 400 employees, major Fortune 100 clients, and operations across 4 continents.

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EvonSys is a global leader, certified Pega partner, and the fastest growing next-gen advocate of digital transformation through low code solutions.