Services
Industries
Products
Company
Insights
Get Started

Services

Digital Transformation

Business Process Automation
Robotic Process Automation
Test Automation
Legacy Transformation

MSP

MSP
Managed IT Support In APAC | MS Certified | MSP & CSP

Industries

Revolutionizing Key Industries

Evonsys is propelling industries into the future, transforming operations and customer experiences with low-code solutions that unlock unprecedented levels of efficiency and innovation.

Company

Who we are

Since 2015, Evonsys has harnessed the power of low code to refine global organizations. We've revolutionized sectors from banking to retail with our comprehensive solutions, focusing on risk mitigation, management optimization, and streamlined automation for unrivaled efficiency.

Insights

Home
About Us
Services
Industries
Resources
Company
Get Started

Intelligent Automation Transforms Card Disputes for a Top Australian Bank

Download Case Study Now

The Story So Far

A leading Australian bank faced delays and operational inefficiencies in its card dispute process due to manual workflows and fragmented systems. Employees switched between multiple applications to manage disputes, creating bottlenecks and limited visibility.

Following a major acquisition, dispute volumes surged, placing additional strain on the existing model. To address these challenges, the bank aimed to modernize its dispute management framework by introducing automation, streamlining workflows, and creating a scalable foundation for Visa, Mastercard, B-Pay, and ATM-related disputes.

What Got in the Way

Manual, Fragmented Workflows

Inconsistent User Experience

Surging Transaction Volumes

The EvonSys Approach

Faster, Scalable Dispute Resolution

EvonSys unified the bank’s end-to-end dispute lifecycle on Pega Smart Disputes, consolidating fragmented workflows into a single, streamlined platform. Built-in integrations with Visa and Mastercard systems reduced manual intervention while improving accuracy and speed. Automation of provisional credits and audit tracking enhanced transparency, accelerated resolutions, and enabled scalable dispute operations.

How the Story Changed

Faster Resolution Cycles

Accelerated end-to-end dispute processing

Higher Operational Efficiency

Eliminated manual workflows and bottlenecks

Improved Customer Satisfaction

Faster credits and clearer communication
Download Case Study Now

Solutions to grow your business

Achieve Unparalleled Time-To-Value

  • Rapidly deliver applications that the business needs.
  • Facilitate faster decision making among cross-functional teams working in tandem.

Reinvent Development

  • Stay Agile and respond quickly to evolving business and customer needs.

Build More at Scale

  • Design solutions that are easy to scale on cloud-native architecture.
  • Create a variety of solutions ranging from process automation apps to mission-critical systems modernization without incurring high costs.

Pega Smart Dispute Case Study | Card Dispute Automation

A leading Australian bank faced delays and operational inefficiencies in its card dispute process due to manual workflows and fragmented systems. Employees switched between multiple applications to manage disputes, creating bottlenecks and limited visibility.

Following a major acquisition, dispute volumes surged, placing additional strain on the existing model. To address these challenges, the bank aimed to modernize its dispute management framework by introducing automation, streamlining workflows, and creating a scalable foundation for Visa, Mastercard, B-Pay, and ATM-related disputes.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

  • Case studies

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

EvonSys is a global leader in low-code solutions and a certified PEGA partner with over 400 employees, major Fortune 100 clients, and operations across 4 continents.

Solutions

InsuranceRetail & ConsumersHigh-tech & Manufacturing
Banking

Services

Digital servicesMendix servicesMicrosoft CSPPega servicesProducts

Company

HomeAbout usInsightscareersTerms of serviceprivacy policy

Resources

Faqcase studies
EvonSys is a global leader, certified Pega partner, and the fastest growing next-gen advocate of digital transformation through low code solutions.