How End-to-End Automation Transformed Claims Management with 99.5% Accuracy
The Story So Far
A leading US financial service provider faced delays and inefficiencies in its claims process due to outdated spreadsheets and legacy systems. Manual logging, supervisor routing, and multiple handoffs created bottlenecks and poor visibility into claim status.
To overcome these challenges, the group modernized its claims system with Pega Claims Management, automating manual tasks and bringing transparency across operations.
What Got in the Way
Manual Routing
Fragmented Data
Offline Workflows
The EvonSys Approach
EvonSys helped unify the entire claims lifecycle on a single platform, streamlining workflows and reducing manual errors. Through Pega Workflow Management and API-driven integrations, stakeholders gained secure, real-time access to connected systems, creating a single source of truth. Automated reporting further minimized manual effort, ensuring higher accuracy and faster turnaround times.
How the Story Changed
50% Faster Processing
Cycle Time Cut from 19 to 10 Days
$651K Annual Savings
Plus $60K Reduced Monthly External Costs
99.5% Accuracy
With Automated Workflows and Reporting
Solutions to grow your business
End-to-End Pega Claims Automation | EvonSys Case Study
A leading US financial service provider faced delays and inefficiencies in its claims process due to outdated spreadsheets and legacy systems. Manual logging, supervisor routing, and multiple handoffs created bottlenecks and poor visibility into claim status.
To overcome these challenges, the group modernized its claims system with Pega Claims Management, automating manual tasks and bringing transparency across operations.
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