The goal of the project was to simplify and streamline the process of creating an interaction case for a US-based financial institution’s loan servicing back-office users. EvonSys focused on redesigning the screens to reduce the number of clicks and make it easier for back-office users to log a case without having to go through a complex flow. EvonSys designed, built, and tested the new screens, enabling the bank to go live with the new design. The result was a significant improvement in the performance and efficiency of the loan servicing process.