How a Leading Regional Bank Enabled Faster Case Processing with Smarter Screen Design
The Story So Far
In the loan servicing division of a major U.S. financial institution, logging customer interactions had become a daily hurdle. Teams spent too much time navigating multiple screens to search, select, and authenticate customer details. The process slowed turnaround times and impacted efficiency across thousands of cases each day. Realizing the need for change, the organization decided to simplify its workflows with a low code solution that could make case handling faster and more consistent.
What Got in the Way
Multi-Step Workflow
High Processing Time
Complex Operations
The EvonSys Approach
EvonSys helped the financial institution modernize its loan servicing operations by redesigning the case logging experience. The solution simplified key steps, reduced clicks, and used smart prefills to cut manual effort and speed up processing while ensuring compliance, smooth integration, and lasting efficiency gains.
How the Story Changed
Faster Processing
Simplified Screens Reduced Navigation Time
Better Experience
Shorter Waits, Happier Customers
Higher Productivity
Teams Work Faster with Ease
Solutions to grow your business
Loan Servicing Process Optimization Using Low Code | EvonSys
In the loan servicing division of a major U.S. financial institution, logging customer interactions had become a daily hurdle. Teams spent too much time navigating multiple screens to search, select, and authenticate customer details. The process slowed turnaround times and impacted efficiency across thousands of cases each day. Realizing the need for change, the organization decided to simplify its workflows with a low code solution that could make case handling faster and more consistent.
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