A U.S.-based Fortune 500 bank faced operational challenges caused by an outdated account-opening tool that slowed onboarding and created inefficiencies for both customers and staff. Delays and manual workarounds have risked undermining customer experience and increasing compliance pressure.
To overcome these challenges, the client set out to modernize the customer onboarding process using a Pega-powered banking solution that could deliver speed, accuracy, and consistency at scale.

EvonSys helped the bank modernize onboarding with a scalable low-code solution that introduced guided workflows to ensure accuracy in account setup. Using intent-driven processes and simplified queries, the approach reduced errors and gave staff clearer paths for handling complex configurations.
To accelerate onboarding, the solution enabled real-time account creation, removing the delays of batch processing and allowing customers to open and activate accounts instantly.
A U.S.-based Fortune 500 bank faced operational challenges caused by an outdated account-opening tool that slowed onboarding and created inefficiencies for both customers and staff. Delays and manual workarounds have risked undermining customer experience and increasing compliance pressure.
To overcome these challenges, the client set out to modernize the customer onboarding process using a Pega-powered banking solution that could deliver speed, accuracy, and consistency at scale.