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We're heading to Copenhagen this June. Come find us at Booth E52 and let's talk about modernizing payment investigations. Payment processing has reached near-instantaneous speeds, but the workflows handling the errors, exceptions, and queries have largely been left behind.
Nearly 4% of cross-border payments still trigger manual investigations. For mid-to-large global banks, this "last mile" represents a significant operational bottleneck, driving up costs and degrading the customer experience.
At EBAday 2026 in Copenhagen, EvonSys is addressing this gap directly. We are showcasing how TracEI, our automated payment exceptions and investigations solution, works alongside evolving industry standards to modernize exception handling across domestic and cross-border payment networks.
Payments Got Faster. Investigations Didn’t.
The Last Mile Banks Forgot to Modernize.
Date: Tuesday, 16th June 2026
Time: 13:10 - 13:25
Location: Exhibition Hall – FinTalks Stage
Core payment processes have modernized, but investigations have not kept pace. This session explores the practical challenges of this operational lag and analyzes how the combination of ISO 20022 requirements, SWIFT capabilities, and TracEI by EvonSys improves resolution efficiency and transaction visibility.
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Director, Payments Solutions Growth & Delivery
EvonSys Inc.
With over 20 years of experience in the payments industry, Pedro has helped financial institutions and corporates improve payment operations and network capabilities. At EvonSys, he works closely with banks to navigate industry transformation initiatives including ISO 20022 migration, Swift Case Management, and payment modernization programs.
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Product Manager, Case Management and Exceptions & Investigations - Swift
Vincent brings more than 15 years of experience supporting banks and market infrastructures in addressing strategic payments challenges. At Swift, he focuses on enhancing investigation workflows, exception handling, and industry-wide collaboration to improve outcomes across the global payments ecosystem.
Fixing the last mile of payments requires a mix of strategic leadership, technical architecture, and deep domain expertise. Our team is on-site at Booth E52 to help you map out a clear path toward automated exceptions and lower operational costs.
Connect with Our Experts to Solve Your Specific Payment Investigation Friction Points
CEO & Co-Founder
Director of Sales
Director, Payments Solutions Growth & Delivery
Technical Lead, Eone Technologies
Whether your priority is meeting strict ISO 20022 compliance deadlines or removing the manual bottlenecks driving up your cost-per-investigation, stop by our booth to design a practical, high-efficiency solution with our team.
A high-speed payment engine loses its competitive edge if an exception stalls your operations for days. Spending 15 minutes with our team at Booth E52 gives you a clear, tactical view of how to eliminate the friction, manual errors, and high costs hidden in your payment investigation workflows.
What You Will Gain from a 15-Minute Consultation:
As payment ecosystems become faster and more interconnected, modernizing payment investigations is no longer optional. With ISO 20022 adoption accelerating and expectations for faster resolution and greater transparency continuing to grow, banks must address the operational inefficiencies hidden within exception handling workflows.
Visit EvonSys at Booth E52 during EBAday 2026 to discover how TracEI helps streamline investigations, reduce manual effort, lower operational costs, and improve customer experiences. Whether you're focused on payment modernization, compliance readiness, or investigation efficiency, our team looks forward to discussing practical strategies to help you build a more agile and future-ready payments operation.
We look forward to meeting you in Copenhagen!
Book a dedicated conversation with our team to walk away with clear, actionable outcomes.
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