Unified Investigation Management

Payment investigations arrive through multiple channels, often requiring teams to switch between systems and manually piece together information.

TracEI brings every investigation into a single workspace, allowing operations teams to view messages, payment details, correspondence, ownership, and investigation history in one place. Whether the investigation originates from a Swift MT message, ISO 20022 inquiry, email, CRM, digital banking channel or manual request, users work within a consistent investigation experience.

TracEI is purpose-built to support modern Swift investigation processes and is fully supportive of the latest Swift services including Swift Case, and Stop and Recall. In addition, since Swift MT messaging is likely to remain prevalent in exceptions and investigations processing for the immediate future, TracEI also supports the Swift MT common group message types.

Investigations frequently involve long email chains and unstructured message narratives.

TracEI uses AI-assisted interpretation to analyze Swift MT free-text fields and email content, helping teams identify investigation intent, extract relevant information, and reduce manual effort while maintaining human oversight and control.

Investigators need quick access to transaction details before making decisions.

TracEI automatically retrieves payment information directly from your bank's transaction systems and enriches investigations with the context needed to resolve inquiries faster. TracEI users can search using identifiers such as UETR, transaction references, Instruction IDs, and End-to-End IDs without leaving the investigation workspace. User-driven searches allow a wider range of search criteria including dates, amounts, and account customer information.

Accurate institution information is critical during payment investigations.

Through SwiftRef integration, TracEI enables investigators to validate and retrieve financial institution details using BICs and National IDs, helping teams make informed decisions with authoritative reference data

Every action, message, and decision is retained as part of a complete investigation record, supporting regulatory and operational requirements

By combining Swift connectivity, intelligent investigation management, and operational governance, TracEI transforms how financial institutions manage payment investigations.