How EvonSys Transformed Service Delivery for 300K+ Members through a Pega Infinity Upgrade
The Story so Far
A US-based government agency relied on Pega 6.4 combined with several legacy practices and disparate systems. Adding new features required complex workarounds, and legacy constraints made system management increasingly difficult. To overcome these challenges, the agency sought a Pega modernization.
What Got in the Way
Difficulty in Pulling Customer Data
Challenges in Customer Service Management
Delays in Troubleshooting User Inquiries
The EvonSys Approach
Holistic Approach to IT Architecture Modernization
EvonSys helped the government agency modernize its IT architecture with a Pega Infinity upgrade. The upgrade introduced a web-based self-service portal that allowed citizens to resolve most inquiries independently and added multi-channel support. New integrations enabled staff to respond to calls directly within the platform, while improved data visibility provided quicker, more accurate insights to support better decision-making.
How the Story Changed
Increased System Performance
Faster and Reliable Response Times
Modernized User Interface
Intuitive, Accessible, and Easy to navigate
Improved Customer Experience
Personalized and Efficient Service Delivery
Solutions to grow your business
Pega Modernization for US Government Agency | EvonSys
A US-based government agency relied on Pega 6.4 combined with several legacy practices and disparate systems. Adding new features required complex workarounds, and legacy constraints made system management increasingly difficult. To overcome these challenges, the agency sought a Pega modernization.
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