An industry leader managing hundreds of IT service requests daily, the organization faced growing challenges in maintaining efficiency. Manual approvals through email slowed operations and made it difficult to track progress and prioritize tasks. It also led to frequent errors and delays, prompting the company to pursue digital transformation through a low-code approach.

EvonSys helped implement the low-code IT Service Management platform powered by Pega Cosmos, transforming the creation, approval, and tracking of service requests. The automation replaced manual email workflows and instantly routed requests to the right team. A centralized dashboard now provides real-time visibility into request status and SLAs, driving faster decisions, improved accountability, and a more efficient service experience.
An industry leader managing hundreds of IT service requests daily, the organization faced growing challenges in maintaining efficiency. Manual approvals through email slowed operations and made it difficult to track progress and prioritize tasks. It also led to frequent errors and delays, prompting the company to pursue digital transformation through a low-code approach.