Automating PoP Code Inquiries to Save Investigators 3 Hours Daily
The Story So Far
A leading global investment services provider was facing a surge in compliance-driven inquiries. Partner banks required a Purpose of Payment (PoP) code for every cross-border transaction, generating close to 100 new cases each day. To manage this growing volume without slowing transaction flows, the institution turned to automating PoP code inquiries within its platform.
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What Got in the Way
Error-prone Manual Reviews
Increasing Work Volume Creating Backlogs
Delays Undermining Customer Experience
The EvonSys Approach
Automated Investigation for Faster Resolution
EvonSys helped the client identify and map the manual PoP code inquiry process through its EVOLVE discovery workshop and detailed reviews of message flows. The team analyzed hundreds of PSI messages to isolate key phrases and embedded these into the parsing logic to detect and classify requests automatically.
This classification triggered business rules that routed and advanced investigation steps, helping reduce manual errors and accelerate resolution. The approach enabled the client to move from a time-intensive process to a streamlined one with greater accuracy and efficiency.
How the Story Changed
100% Automated
PoP Code Inquiries
3 Hours Saved
Per Investigator Daily
Zero Manual Intervention
Eliminating Processing Errors
Solutions to grow your business
Payment Code Investigation Automation | EvonSys Case Study
A leading global investment services provider was facing a surge in compliance-driven inquiries. Partner banks required a Purpose of Payment (PoP) code for every cross-border transaction, generating close to 100 new cases each day. To manage this growing volume without slowing transaction flows, the institution turned to automating PoP code inquiries within its platform.
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