How EvonSys Delivered a Pega Customer Service Upgrade to Strengthen Security for a Leading U.S. Bank

The Story So Far

A leading U.S. bank was using the Pega Customer Service Framework across its financial services. As vendor support reached its end and compliance standards heightened, the bank collaborated with a Pega implementation partner to upgrade its platform.

Pega Customer Service Framework Upgrade by EvonSys

What Got in the Way

Decline in System Reliability

Frequent Downtime

Exposure to Security Vulnerabilities

The EvonSys Approach

Strategic Upgrade to Strengthen Core Framework

To prevent operational disruptions, a dedicated, cross-functional team was formed to oversee the upgrade. Regular coordination meetings ensured the project stayed on track. Throughout the initiative, our team collaborated with Pega’s support experts to optimize the framework.

How the Story Changed

Seamless 4-month Transition

with Minimal Business Disruption

Enhanced Security

Advanced through the latest Version of Pega

Improved User Experience

through Streamlined Interface

Solutions to grow your business

Achieve Unparalleled Time-To-Value

  • Rapidly deliver applications that the business needs.
  • Facilitate faster decision making among cross-functional teams working in tandem.

Reinvent Development

  • Stay Agile and respond quickly to evolving business and customer needs.

Build More at Scale

  • Design solutions that are easy to scale on cloud-native architecture.
  • Create a variety of solutions ranging from process automation apps to mission-critical systems modernization without incurring high costs.

Modernize Customer Service with Pega CSF Upgrade | EvonSys

A leading U.S. bank was using the Pega Customer Service Framework across its financial services. As vendor support reached its end and compliance standards heightened, the bank collaborated with a Pega implementation partner to upgrade its platform.

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

  • Case studies

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.