A leading U.S. bank was using the Pega Customer Service Framework across its financial services. As vendor support reached its end and compliance standards heightened, the bank collaborated with a Pega implementation partner to upgrade its platform.

To prevent operational disruptions, a dedicated, cross-functional team was formed to oversee the upgrade. Regular coordination meetings ensured the project stayed on track. Throughout the initiative, our team collaborated with Pega’s support experts to optimize the framework.
A leading U.S. bank was using the Pega Customer Service Framework across its financial services. As vendor support reached its end and compliance standards heightened, the bank collaborated with a Pega implementation partner to upgrade its platform.