FRAUD & RISK MANAGEMENT TEAMS

Protect your financial institution with structured exception and investigation management. Empower your fraud and risk teams to handle alerts, payment exceptions, and cases across business lines with speed, consistency, and control.
Bring structure to fraud case management
Managing fraud and operational risk requires more than manual alert handling. TracEI enables fraud and risk teams to investigate alerts and payment exceptions through structured case workflows, helping reduce resolution time and operational effort. The platform also supports alignment with evolving SWIFT case management requirements, while improving investigator efficiency with a unified case view.

Smart Case Routing

Ensure every case is assigned to the right investigator from the start. TracEI uses risk signals, case type, and team capacity to automatically route alerts, reducing manual triage and accelerating investigation initiation. This helps teams act faster while maintaining balanced workloads and consistent handling.

Duplicate Reduction

Eliminate redundant case work before it begins. TracEI uses fraud alert deduplication and duplicate alert suppression to identify and remove repeated alerts, ensuring investigators focus only on genuine financial risks. By reducing redundant investigations and minimizing false positives, teams can clear alert backlogs faster and significantly improve operational efficiency in fraud case handling.

Systematic Escalation

TracEI enables automated compliance escalation to ensure consistent risk escalation across all departments. By moving away from reactive fraud firefighting, your team can implement standardized fraud investigation workflows and high-risk case management that ensure audit-proof risk escalation and complete policy-aligned transparency.