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How a North American Bank Streamlined Service Requests by 70% with Better Greater Control
The Story So Far
For years, a leading North American bank handled property management service requests through manual, paper-based processes involving multiple stakeholders and layered approvals. As volumes grew, delays increased and tracking requests became difficult.
Manual verification and the absence of a centralized system led to errors, rework, and inconsistent authorization. The bank recognized the need to replace this fragmented process with a streamlined, digital workflow.
What Got in the Way
Paper-Based Workflows
Layered Approvals
Error Risk
The EvonSys Approach
Digital Workflow with Automated Approvals
EvonSys implemented a Pega-based digital workflow integrated with DocuSign to replace manual processes. The solution enabled structured request orchestration, automated multi-level approvals, and seamless digital signing with real-time notifications. With centralized case management, the bank achieved scalable, traceable, and efficient service request handling.
How the Story Changed
70% Faster Turnaround
Approval cycles reduced to under one day
80% Fewer Errors
Minimized manual and authorization errors
60% Higher Capacity
Handled more requests without added overhead
Solutions to grow your business
North American Bank Cuts Service Request Turnaround by 70%
For years, a leading North American bank handled property management service requests through manual, paper-based processes involving multiple stakeholders and layered approvals. As volumes grew, delays increased and tracking requests became difficult.
Manual verification and the absence of a centralized system led to errors, rework, and inconsistent authorization. The bank recognized the need to replace this fragmented process with a streamlined, digital workflow.
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